TERMS & CONDITION / SHIPPING & REFUND POLICY

Here at Shobo, we are committed to deliver your orders within the stipulated time period of 10 working days. We offer Cash on Delivery all over India. 

DAMAGES IF ANY

If when you receive your parcel you notice that it is damaged or tampered with you should refuse to accept it. You can call or whatsapp customer care at 8587019392 or mail us at care@shobo.in mentioning your order reference number. We shall make our best efforts to ensure that a replacement delivery is made to you at the earliest. Shipping cost will be borne by us. 

RETURN POLICY:

Shobo will accept returns on the following items for store credit within 7 days from the time your order is shipped and received:

 

Apparel ONLY.

 

Returned items must be unused, unworn, and in their original condition and packaging and tags must not be removed. 
 

To receive a full store credit, return your item(s) within 7 days of your order being shipped. Items should be returned in their original condition.

If the return is due to a size issue (applicable for apparel only), it is the member’s responsibility to pay for return shipping. No refund will be made in case the item is returned due to a size issue. No refund will also be made in case the customer is personally not happy with the quality of the product. We will use the balance amount as store credit which can be used by you on your next purchase. Store Credits have no time bound validity and can be used whenever you want..

If the return is due to an error on our part (incorrect item sent,damaged/defective product), we will first, try to undo the defect and send out a replacement. If the defect is not rectified from our end also, we will reimburse the invoice value as well as the shipping charge you bear to return the package. All returns which are not valid will not be accepted and will be sent back. Should you wish to return all or a part of your order, you need to let us know within 2 working days from the date of receiving your parcel. You can call our customer care numbers between 10:30 A.M. and 8:00 P.M. from Monday to Saturday, 10:30 A.M. to 5 P.M. on Sundays.

Post receipt of the returned product(s), we will inspect the same. Once approved as an eligible return, we will issue your refund or merchandise credit in the appropriate amount. If however the return is found not eligible for refund, we will courier the same back to you. In either scenario your return issue will be closed within 10 days of our receiving of the return product(s) from you. All refunds will be made out through cheques or online funds transfer. 

ORDER CANCELLATION:

For prepaid orders, you may cancel an order within 24 hours of your purchase. The cancellation will be effective within 24 hours and a confirmation email will be sent immediately. As part of usual business practice, if we receive a cancellation notice and the order has not been packaged / shipped by us, we shall cancel the order and refund the entire amount. We will not be able to cancel orders that have already been processed and shipped out by us.

ABOUT STORE CREDITS:

We do not issue cash refunds for returned items, but we will credit your ShObO account for the full purchase amount of the returned item.

Store credit can be used towards any items listed on our website.
If your store credit exceeds the total amount of your next purchase, the excess credit balance will remain in your account and will be available for use towards any future purchases.
If your store credit does not cover the amount of your next purchase, you will be asked for another form of payment to cover the balance.

LATE RETURNS:

Merchandise that is not returned within 10 days of your original purchase date will not be accepted by our warehouse and will be returned to you. In case the transit time is longer, we require you to send us the tracking number of the parcel within 5 days of the original order being shipped to you.  

CUSTOMIZED ORDERS

 

We have a very strict NO RETURN policy for customized orders. If the color, style and size have been customized and is not as per standard size chart or image given, we will accept NO RETURNS. For any changes to size, the customer has to send us back the parcel to our factory address and we will do alterations at an extra cost of INR 100 and above (depending on work). We will send back the parcel at our own cost.Please note, color variance can occur up to 10-15% in getting orders customized, depending on availability of fabric, limitations in photography, lighting and image settings. We do not take responsibility for the same. For example : If we have delivered a red instead of yellow, we will take back the item and do a complete refund, however in case of variation of shades, we try to get the color closest to requested image. Brightness can differ. Also, if the item is made as per measurements given by the client, we take no responsibility for fitting of the items. This is the client's responsibility. We leave margins in each dress to increase and decrease the size. Alterations can be done at an extra cost of 150/- each. For time bound deliveries and advance payments, if there is a logistical delay or glitch, we do not take responsibility for the same for up to a 72 hours delay, maximum. If order has been shipped at our end and tracking number has been sent, yet there is 2-3 day delay at logistics end, due to their operational issues, we won't be able to take responsibility as these things are not in our control. Rest assured, we will provide full assistance for updates. If we have not shipped out the order at our end and taken advance payment, we refund the amount in case of delay in processing, at our end.

SALE ORDERS

There is a no return policy for items on clearance. 

EXCHANGE ITEMS

Exchange process takes up to 7-10 days. We do not have exchange for exchange items. 

 

By purchasing from our website, we assume the client has read and agreed to all the Returns and Refund policies.